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To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
The Public Information Officer (PIO) course is designed for public safety personnel responsible for managing, disseminating, and overseeing information on behalf of their departments or organizations. Open to potential, newly assigned, and experienced PIOs—as well as administrative executives involved in public communication—the program equips participants with the essential skills and “tools of the trade” needed […]
The FBI-LEEDA Media and Public Relations (MPR) course is a 4 ½-day intense curriculum developed to assist law enforcement in communication with not only the media, but the communities they serve. The course is suitable for chiefs and commanders who may deal with the media on a regular or ad hoc basis and full-time/part-time Public […]
Building off of the FBI-LEEDA Media & Public Relations course, the Master Public Information Officer course moves the participant from the tactical to the strategic level of media and brand management. Participants will spend 4 ½ days exploring; the business model of media engagement, take a deeper dive into cultivating a brand image through internal […]
This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is of critical importance that community leaders, incident managers, and Public Information Officers (PIO) are prepared to communicate with the public through traditional and social media. This course focuses on […]
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
This seminar uses one of three case studies to examine the dynamics leadership, planning and communications during a crisis from the perspective of an elected or community leaders. This four-hour seminar explores recent case studies to frame the discussion regarding methods to overcome challenges in planning and responding to a large-scale incident. The seminar’s outcome […]
This introductory course provides a foundational understanding of how clear, accurate, and timely communication supports effective emergency response. Participants will explore key principles of emergency messaging, examine real-world examples, and gain insight into how communication impacts public trust and outcomes. The course also introduces core concepts related to audience analysis, message development, and delivery strategies […]
For public information officers, the ability to communicate clearly, quickly and with credibility during a critical incident is essential. Whether facing an active shooter, a large fire, severe weather or another high-impact event, your agency’s response will be measured not only by operational success but also by how well you inform the media and your […]
The CAPIO | SCAN STAR Awards recognize excellence in government video programming in 56 categories. Winners will be announced at the STAR Awards Luncheon + Compact Symposium aboard the iconic Queen Mary in Long Beach on October 1, 2026 Compact Symposium Tentative Schedule: 9 – 11:30 a.m. – Education / Training 11:30 a.m. – 1:30 […]