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Who should Attend: Public Safety Leaders who may have to interact with the media. Course Goals: This course is designed to equip public safety leaders with the essential skills and strategies to excel as a Public Information Officer (PIO) in both routine and crisis environments. Participants will learn how to effectively manage media relations, control […]
This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is of critical importance that community leaders, incident managers, and Public Information Officers (PIO) are prepared to communicate with the public through traditional and social media. This course focuses on […]
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
This seminar uses one of three case studies to examine the dynamics leadership, planning and communications during a crisis from the perspective of an elected or community leaders. This four-hour seminar explores recent case studies to frame the discussion regarding methods to overcome challenges in planning and responding to a large-scale incident. The seminar’s outcome […]
This introductory course provides a foundational understanding of how clear, accurate, and timely communication supports effective emergency response. Participants will explore key principles of emergency messaging, examine real-world examples, and gain insight into how communication impacts public trust and outcomes. The course also introduces core concepts related to audience analysis, message development, and delivery strategies […]
For public information officers, the ability to communicate clearly, quickly and with credibility during a critical incident is essential. Whether facing an active shooter, a large fire, severe weather or another high-impact event, your agency’s response will be measured not only by operational success but also by how well you inform the media and your […]
Government communicators are expected to do more with less: smaller budgets, leaner teams, and audiences that are harder to reach. This half-day virtual workshop is designed to help you reach further, spend smarter and communicate better. Your ticket to the workshop unlocks what you need to know to create impactful podcasts, produce award-winning videos and […]
The CAPIO | SCAN STAR Awards recognize excellence in government video programming in 56 categories. Winners will be announced at the STAR Awards Luncheon + Compact Symposium aboard the iconic Queen Mary in Long Beach on October 1, 2026 Compact Symposium Tentative Schedule: 9 – 11:30 a.m. – Education / Training 11:30 a.m. – 1:30 […]
One day. One room. The people building Massachusetts’ AI economy — and the evidence to prove it. The Boston AI Summit is the flagship conference of Boston AI Week: a single-track, one-room gathering of the executives, founders, investors, researchers, and public-sector leaders shaping AI in Massachusetts. The day opens with the official release of The […]