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This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is of critical importance that community leaders, incident managers, and Public Information Officers (PIO) are prepared to communicate with the public through traditional and social media. This course focuses on […]
Comms Connect NZ will once again bring the very best industry experts in critical comms and public safety technology – with the conference delivering the latest technologies and applications and case studies on the likes of satellite comms, DMR Tier 3, PTT over cellular, professional LTE, AR/VR, IoT, private networks, disaster response and more – […]
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
This introductory course provides a foundational understanding of how clear, accurate, and timely communication supports effective emergency response. Participants will explore key principles of emergency messaging, examine real-world examples, and gain insight into how communication impacts public trust and outcomes. The course also introduces core concepts related to audience analysis, message development, and delivery strategies […]
Adapted from FEMAÕs IG-290 curriculum, this 8-hour course provides rural first responders with skills needed to communicate with the public through the media. Examines roles of the media and the rural first responder/public information officer. Participants learn how to give print/electronic media interviews, write news releases, provide information at the scene, and how they fit […]
Playing the Long Game: Strategy, Trust & Public Engagement In an era of rapid change and heightened scrutiny, government communicators are called to do more than deliver messages. We are called to manage brands, tell our community’s story, and strengthen the foundation of public trust. Join us in Decatur, GA on May 28 for the […]
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
The Sport and Special Event Public Information and Emergency Notification course brings planners, operators, public information professionals, government, public safety, and marketing professionals together in an effort to prepare and/or enhance venue and event communication programs. The course prescribes best practices to common communication pitfalls and provides flexible and scalable solutions to a wide-range of […]
This one-day course equips public safety professionals, government leaders, and communications personnel with the skills to lead messaging during fast-moving incidents and complex reputational challenges. Participants will learn how to anticipate, shape, and deliver clear, credible, and timely communication when it matters most. Topics include building and executing a crisis communications framework, crafting messages that […]
California’s Nonfunctional Turf Law (AB 1572) marks a major shift in how public agencies, businesses, HOAs, and institutions use water, and effective communication is essential to its successful implementation. In this one-hour webinar, CalWEP (California Water Efficiency Partnership) will guide public-sector communicators through a practical, easy-to-use toolkit designed to help agencies clearly explain AB 1572, […]
This eight-hour performance-level course is designed to provide participants with knowledge and skills using social media tools to engage individuals and volunteer organizations for assistance during an emergency. Participants will learn about social media engagement techniques, individual and organizational roles in crisis communication, and Virtual Operations Support Teams (VOST).
Marlana Trombley, operator and growth specialist at Prosper Peak, will teach participants five powerful psychological principles that influence audience behavior, media engagement, and brand perception in this interactive, one-hour virtual lunch and learn. Attendees will leave with knowledge on how to apply these concepts strategically across earned media, thought leadership, influencer partnerships, and crisis communications.