This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is of critical importance that community leaders, incident managers, and Public Information Officers (PIO) are prepared to communicate with the public through traditional and social media. This course focuses on the role of public information in all-hazards incident management; the information needs of the press and public in a crisis; and strategies for planning, conducting, and managing the public information effort during a crisis event.