When a major incident happens, the demand for information begins almost immediately. Media inquiries arrive. Social media fills with speculation. Employees want direction. Elected officials and community leaders need updates. The public wants to know what happened, whether they are safe, and what comes next.

The challenge is that the need to communicate often develops much faster than the facts.

Through real-world case studies, practical discussion, and a developing incident scenario, participants will work through the communication decisions that government organizations face from the initial response through the first operational period.