Note: Event details are provided for informational purposes only and are subject to change. Please verify dates, pricing, and registration details with the event organizer.
The IPR Bridge Conference fosters dynamic interactions between communication leaders and leading scholars in an intimate setting, creating opportunities to discuss cutting-edge research and actionable insights. Practitioners gain direct access to the latest advancements shaping the future of the profession, while academics showcase the latest research.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
For EMEAA Members. To learn more about joining, click here. Christine Townsend is a communications strategist, author, and international speaker who works with public safety organizations, government agencies, and leadership teams to strengthen trust, sharpen communication, and navigate complex challenges. Originally from the United Kingdom and now based in the United States, she has advised […]
This eight-hour performance-level course is designed to provide participants with knowledge and skills using social media tools to engage individuals and volunteer organizations for assistance during an emergency. Participants will learn about social media engagement techniques, individual and organizational roles in crisis communication, and Virtual Operations Support Teams (VOST).
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
To equip participants with the skills needed to be full or part-time PIOs, including oral and written communications; understanding and working with the media; and basic tools and techniques to perform effectively as a PIO, both in the proactive/ advocacy times and crisis/ emergency response.
This course examines the role of public information in all-hazards incident management and provides practical training in crisis communication techniques. In a major incident, it is of critical importance that community leaders, incident managers, and Public Information Officers (PIO) are prepared to communicate with the public through traditional and social media. This course focuses on […]
About The Course
When a crisis strikes, whether it’s a critical incident, large-scale emergency, public demonstration, or natural disaster, public safety agencies must be prepared to communicate quickly, clearly, and effectively. In today’s digital environment, information spreads instantly, and if agencies are not actively telling their story, someone else will.
This one-hour TOC Briefing explores the fundamentals of effective crisis communications for public safety and government agencies. Participants will learn how to prepare for high-stakes situations, manage messaging during rapidly evolving incidents, and communicate with transparency and professionalism when public attention is at its highest.
Drawing on real-world experience working with agencies across the country, this session will provide practical guidance on how to build a crisis communication framework before an incident occurs, strengthen relationships with media and community stakeholders, and avoid common mistakes that can undermine credibility during critical events.
Attendees will also gain insight into how timing, transparency, and consistency play a critical role in shaping public perception and maintaining trust during complex situations.
Whether you are a Public Information Officer, agency leader, communications professional, or command staff member, this briefing will provide actionable strategies to help your organization communicate more effectively when it matters most.
In this session, you’ll learn:
How to prepare a crisis communications framework before an incident occurs
The importance of timing, transparency, and message consistency during emergencies
Strategies for communicating with the media, community members, and stakeholders
How to maintain control of the narrative in a fast-moving information environment
Common mistakes agencies make during crisis communications and how to avoid them
Practical ways to strengthen community trust before, during, and after a crisis
By the end of the session, participants will leave with clear strategies for navigating crisis situations and ensuring their agency communicates with confidence, clarity, and credibility when it matters most.
*Webinar Access Link will be provided 3 days prior to the training date.
Government agencies play a critical role in ensuring that public information is accessible to all. With the updated ADA accessibility standards taking effect on April 24, government communicators are uniquely positioned to lead the way in implementing clear, inclusive, and compliant communication practices. This webinar brings together two expert speakers with extensive experience in digital […]
This hands-on training is designed for Public Information Officers and government communicators who want to elevate their organization’s communication strategy. This course focuses on leadership, coordination and message management in complex environments, not just the tactical work of writing news releases and conducting media interviews. Students will leave with practical tools they can implement immediately, […]
Public-sector communicators are often expected to move quickly, respond to competing requests, and deliver tactics on tight timelines. In that environment, planning is frequently compressed or skipped altogether, making communication decisions harder to explain, defend, and evaluate. This in-depth, in-person CAPIO regional workshop focuses exclusively on the RPIE framework, Research, Planning, Implementation, and Evaluation, a […]