Led by Christine Townsend and Sarah Connolly, this course offers practical tools to strengthen your leadership, communicate confidently, and build trust, even under pressure. Together, these experienced public safety communication professionals bring decades of experience in policing, journalism, government communications, and professional instruction. At a time when trust between residents and government is strained, every interaction is an opportunity to strengthen relationships through clarity, consistency, care, and courage.

Through interactive exercises, facilitated discussions, and scenario practice, participants will explore how to: Navigate workplace conflict and difficult conversation, Strengthen their professional identity and presence, Build relationships with mentors, sponsors, and allies, Establish healthy boundaries and resilience practices and Create a measurable 90-day professional development plan.